Guest Faculty

Dr Akuthota Sankar Rao

Department of Commerce

Interests

  • Services Recovery
  • Marketing Analytics
  • Services Marketing

    • Faculty Details

    Education

    2010

    JNTU- Hyderabad Affiliated College


    BTech

    2015

    National Institute of Technology Rourkela

    MBA

    2021

    Indian Institute of Management Kozhikode

    e-MDP

    2023

    Indian Institute of Technology Kharagpur

    PhD

    Research Interests

  • Services Recovery
  • Marketing Analytics
  • Services Marketing

    • List of Publications

  • Kumar, D. S., Rao, A. S., Kumar, N. M., Jeebaratnam, N., Chakravarthi, M. K., & Latha, S. B. (2023). A stochastic process of software fault detection and correction for business operations. The Journal of High Technology Management Research, 34(2), 100463 (ABDC-C, Scopus).
  • Shankar, A.R., & Suar, D, “The Service Recovery: Past, Present, and Future”, Springer Proceedings in Mathematics & Statistics, (Scopus indexed, 2022).
  • Shankar, A.R., & Suar, D, “The Impact of Perceived Justice and Customer Trust on Customer Loyalty”, Springer Proceedings in Mathematics & Statistics, (Scopus indexed, 2022).

    • Contact Details

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